Shipping policy
Thank you for shopping with Big Ick Energy. Before placing your order, please take a moment to review our shipping policy.
Order Processing Times
It's important to note that order processing times are separate from the shipping times displayed at checkout. All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Potential Delays
Please be aware that there may be potential delays due to a high volume of orders or postal service problems that are outside of our control. We appreciate your patience and understanding in such circumstances.
Domestic Shipping Rates and Estimates
- For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
- For simple flat rate shipping: We offer $10 flat rate shipping within Australia.
- Option 1: X to X business days - $X
- Option 2: X to X business days - $X
- Option 3: X to X business days - $X
International Shipping
We offer international shipping to the following countries: [list of countries]. At this time, we do not ship to [list of countries].
- Shipping option
- Option 1: X to X business days - $X
- Option 2: X to X business days - $X
- Option 3: X to X business days - $X
Import Duties and Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
